Communication and Culture Institute

The Communication & Culture Institute is a hands-on, how-to, six-session program to help private and family businesses get real about what's wrong. Walk in frustrated and leave equipped to fix the foundational problems sabotaging your organization. Business owners, their families and leadership teams are encouraged to attend.

Inspire Change

Performance-enhancing cultures drive revenue skyward. Employees are engaged, momentum builds, and customers become raving fans. But when a culture lacks trust and respect, conflict takes hold. No one is happy. The best people leave. Profits plummet.

Healthy cultures are built from the top down. Leaders who inspire change, create change. But it takes self-awareness, skill development, and above all, practice, to positively impact your bottom line.

Key learnings

Session 1: Inspiring Respect

Understand what leads to most misunderstandings, then learn and practice new skills to avoid those misunderstandings and overcome barriers.  Learn why disrespect occurs and understand its real cost.

Session 2: Inspiring Trust

“If people like you, they’ll listen to you, but if they trust you, they’ll do business with you.” – Zig Ziglar We’ll share formulas for trust building and develop skills to help build trust in your organization.

Session 3: Inspiring Truth

How is your thinking undermining your good intentions? We will identify the most common thought patterns that make us misbehave, learn how to handle these self-defeating beliefs and how this affects our ability to make good decisions.

Session 4: Inspiring Courage

Do you know how to give effective feedback? Do you have the courage to address discrepancies and destructive behaviors in your organization? Learn how to effectively confront people so you can prevent conflict before it occurs.

Session 5: Inspiring Resolve

Learn and practice the skills you need to avoid or mediate conflict when it does occur. Then practice these skills some more.

Session 6: Designing Your Action Plan

Work with our team of experts to develop a governance structure and the supporting tools you need to inspire change in your organization. Discuss the issues associated with developing a family council or charter, or a communication or culture plan, for your family or private business.

Session 7

This is a private session scheduled by P10 with the participating company at the conclusion of the Communication & Culture Institute.

Featured presenter

Jill Grear's headshot

Jill Grear is the Coordinator and Training Director for Perfect 10 Corporate Cultures. As a school teacher for nearly a decade, she began to see the need for training in interpersonal skills. Now with Perfect 10, she uses her experience to teach and develop curriculum for the marketplace, helping to create cultures where employees want to work and where customers want to do business.

Besides training and culture work, Jill also enjoys speaking and writing. In 2012, she co-authored a book with her father describing his experiences developing a godly culture in the marketplace.


This is a hands-on program designed for both family and private businesses.

Owners, their successors and leadership teams will come together in a relaxed, confidential learning environment where they can work together as a team.

Each session begins with breakfast. Lunch and snacks provided throughout the day.


By the end of this institute you and your team will:

  • Understand what's needed to reverse the bottom line impact of a dysfunctional work culture;
  • Recognize what each is doing to contribute to the dysfunction, and gain the skills needed to change the behavior;
  • Learn how to inspire change, and implement what you've learned within your family or private business.

Register for the Communication & Culture Institute

Who should attend: Tuition includes one owner of a family or private business and a key leader of their choosing. Additional family members and leadership teams are strongly encouraged to participate for an additional fee. Owner's spouses may attend at no additional charge. Open to members and non-members in family or private businesses.

Tuition: Members: individual, $2,000; team of three, $5,000. Non-members: individual, $2,400; team of three, $6,000. Each additional member participant will be charged $1,500 ($1,800 for each additional non-member).

Where: The Goering Center, 225 Calhoun Street, Cincinnati, OH, 45219.

When: Aug. 21, Sept. 4, Sept. 18, Oct. 2, Oct. 16, and Oct. 30, plus one private session scheduled at the convenience of the parties. Sessions from 7:30 a.m. to noon.

For more information about the Communication & Culture Institute, contact David Miller at 513-556-5648 or email

Register for Overview Breakfast for Communication and Culture Institute

The Goering Center is hosting a complimentary Overview Breakfast for the Communication & Culture Institute, to provide an opportunity for families and leadership teams to explore this institute.

Join us for breakfast and discover if the Communication & Culture Institute is right for you and your team members!