Carl H. Lindner College of BusinessCarl H. Lindner College of BusinessUniversity of Cincinnati

Carl H. Lindner College of Business

Faculty & Staff Support Policies

Computer Purchases:

  • All PCs (Desktops, Laptops, or Tablets) must be purchased according to the College of Business Information Technology PC Procurement Process. Currently our PC Procurment Process is under revision. We appreicate your patience while we update this document.

 

University-Owned Computer Policy

  • All Windows based PC’s will be joined to the College of Business active directory domain, except as otherwise directed by LCB IT.
  • Every PC will run University-approved antivirus software and its auto-updating agent.
  • Every PC will run LCB IT-approved remote management software that is enabled.
  • Every PC will run a LCB IT-supported operating system that is updated at the regular PC turnover cycle, except as otherwise directed by LCB IT.
  • The removal of PC management, antivirus, network or security software is not allowed. Audits of systems will be performed periodically to ensure all systems are kept current.
  • The audits will filter findings and then present them to the appropriate support staff for remediation.
  • Every effort will be made to prevent audits from causing operational failures or disruptions.
  • To ensure that computers are properly maintained, automatic processes and/or computer technicians may be dispatched to perform these updates. LCB IT should be contacted for assistance for any computer-related issues.

 

University-Owned PC Support

  • Hardware Repair: The LCB IT Service Desk will repair all University-Owned Hardware that is under warranty. This service includes facilitating all communications between the hardware vendor and the LCB IT Service Desk to ensure that parts and services are repaired in a timely and efficient manner. Any University-Owned Hardware that has exceeded its warranty will be diagnosed internally by the LCB IT Service Desk and repaired by the LCB IT Service Desk if possible. Per our protocol, all out of warranty hardware will be given an upgrade plan assessment.  This document will be distributed to all involved parties.
  • Software Repair: The LCB IT Service Desk will repair all software applications, virus infections and operating system issues that reside on University-Owned Hardware. The Service Desk will use all standard troubleshooting tools and applications to repair the following.

 

Personally-Owned PC Support:

  • Hardware Repair: The LCB IT Service Desk student staff members will not perform repairs or upgrades on personally owned computers. Our help is limited to getting your computer back on the University of Cincinnati’s wireless network.
  • Software Repair: The LCB IT Service Desk student staff members will not perform repairs or upgrades on personally owned computers. Our help is limited to getting your computer back on the University of Cincinnati’s wireless network. No program, virus software, or device can prevent all viruses, Trojans, bots, etc. There will be times where the software corruption on the computer may be beyond our purview to correct. In those cases, we will refer you to your manufacturer's technical support or another third party for additional repair or assistance. If you are experiencing problems with your personal computer you should contact the retailer of the computer as soon as possible.