Carl H. Lindner College of BusinessCarl H. Lindner College of BusinessUniversity of Cincinnati

Carl H. Lindner College of Business

UC Operations and Business Analytics Professor to Speak at American Society for Quality Seminar

Submitted: 2/8/2010 15:34:45
  • Jim Evans, QAOM professor and director of the Center for Performance Excellence at the UC College of Business, will discuss sustained performance excellence within organizations.

On February 16, 2010, ASQ Cincinnati Section will present an education-focused seminar at Raffel's Banquet Center in Evendale, featuring UC College of Business Professor Jim Evans, coauthor of the leading business textbook, Managing for Quality and Performance Excellence. Evans' discussion, "What Even Baldrige Recipients Need to Do to Get to the Next Level," is based on his ongoing research with Suzanne Masterson, associate professor of management at the UC College of Business, and Matt Ford, associate professor of management at Northern Kentucky University. Evans served from 1994 to 2001 as an examiner and from 2004 to 2007 as a judge for the Malcolm Baldrige National Quality Award, given by the president of the United States to business, education, health care and nonprofit organizations that are judged to be outstanding in seven quality areas, including leadership, customer focus and business results.

The team's research focuses on the issues that emerged from a 2006 collaborative meeting between academic researchers and representatives of the Baldrige Award Recipient Consortium. Hosted by the Monfort Institute at the University of Northern Colorado, the meeting addressed questions of leadership and sustainable performance excellence within organizations. Evans will report on how role-model Baldrige recipients can achieve higher levels of performance, providing insight to all organizations seeking sustained excellence in a constantly changing environment.

Evans holds bachelor's and master's degrees in industrial engineering from Purdue and a PhD in industrial and systems engineering from Georgia Tech. He was a judge for the 2002 US Army Communities of Excellence ACOE Award Program, chair of the Panel of Judges for the Alaska Performance Excellence Award in 2009, and has also been very active with the Ohio Partnership for Excellence. He is also the former president of the Decision Sciences Institute and currently serves as editor of the Quality Management Journal and on the editorial boards of several other academic journals.