Center faculty are available for training, Baldrige assessment and feedback, assistance in preparing Baldrige or Ohio Partnership for Excellence applications, and presenting public or in-house seminars on various topics on performance excellence, including those defined by the Baldrige Criteria categories:

• Leadership
• Strategic Planning
• Customer Focus
• Information and Analysis
• Workforce Focus
• Process Management

as well as such technical topics as statistical process control.

Past Seminars and Presentations

• “Scoreboards and Dashboards” Presentation to UC Administration and College Deans, October 2008.
• “Using the Baldrige Framework for Organizational Improvement,” UC Physician Leadership Program, January 2008
• “Quality Improvement Workshop” UC College of Nursing, January 2008
• “Building High Performance Health Care Organizations Using the Baldrige Framework,“  UC Physicians Executive Education Class, 2006
• “Building Performance Excellence in Health Care,” Cincinnati Innovations in Health Care Delivery conference, Cincinnati, Ohio, September 22, 2006.
• “Using Baldrige to Build a High Performance Organization,” ASQ Cincinnati Section Meeting, September 19, 2006.
• “How Would You Rate Your Workplace Excellence?” 65th Annual Ohio Section Conference, American Water Works Association, September 2003.
• “Baldrige versus AQIP,” Ohio Award for Excellence Pre-Conference Workshop on Quality in Higher Education, Columbus, September 2002.
• “Introduction to the Baldrige Award,” Mason-Deerfield Rotary, September 2002.
• “Quality at UC: What Managers Need to Know,” presentation for Human Resources, January 2002.
• “Bringing High Performance Management to Education,” UC Center for Economic Education, January 2002.
• 'Building on Best Practices: Making the OAE Criteria Work for Your Organization,' Pre-Conference Workshop, OAE Annual Quest for Success Conference, September 2004.
• 'OAE and Your Organization: Putting the Criteria to Work in Your Organization,' Pre-Conference Workshop, OAE Annual Quest for Success Conference, September 2003.
• 'Information and Analysis in the Baldrige Criteria,' 2001 Ohio Small Business Network Conference, September, 2001.
• 'How to Use the Ohio Award for Excellence/Baldrige to Assess and Improve Your Organization,' Ohio Award for Excellence Pre-Conference Workshop, September 12, 2001.
• 'Information and Analysis Practices and Linkages with Organizational Performance Results,' ASQ Spring Conference, Columbus Ohio Section, May 2001.
• 'Baldrige in Education,' Association for Quality and Participation, February 2001, Columbus, Ohio.
• 'Understanding the Baldrige Award Criteria,' sponsored by EnterpriseOhio, April 2000.
• 'Utilizing the Malcolm Baldrige Model for Performance Excellence,' sponsored by the Greater Cincinnati Chamber of Commerce, October 2000, March 2001, September 2001.
• 'Understanding the Baldrige Self Assessment for Education,' sponsored by the Association for Quality and Participation, January 2001.